TIS Living Experience Centre

Support

Every question
answered.

Before you begin, before you decide, before you sign.

Questions & Answers

46 questions.
Straight answers.

Choose a category below — or browse them all.

Materials FAQ

Green Ply, Hettich, Sirca, Sleepwell — every brand named.

Have a question not listed here?

Ask our studio team

Before you begin

Homeowners & Clients

Homeowners, business owners, and NRIs who want furniture built around how they live — not what's available off the shelf.

Beds, sofas, chairs, dining tables, coffee tables, cabinets, consoles, bar units, wardrobes, panelling, and doors. Everything custom. Nothing standard.

Yes. Every piece is made specifically for you — your dimensions, your materials, your ergonomics.

Our factory and Experience Centre are in Sector 18, Gurugram. A 40,000 sq ft facility with a 7,000 sq ft showroom.

Yes. We recommend it. Seeing materials, finishes, and finished pieces in person changes how you decide.

Yes. We've completed projects in 47 cities across 16 states. The whole of India is one market for us.

Our own crew. We don't subcontract installation.

Starting 2,000 to 45,000 sq ft.

No fixed minimum. But we are not the right fit for small, transactional purchases. Our process is designed for clients who want to get it right.

8–14 weeks from order confirmation to installation. Complex projects may take longer. You receive a committed timeline at order stage.

Eight pre-production steps — requirements documented, materials selected, site validated, shop drawings prepared and approved — before a single piece goes into production.

Yes. Our material library holds 1,500+ options. You can also bring your own references.

Our studio team guides every selection. We use the FACE framework — Functionality, Aesthetics, Care, Ergonomics — to ensure what looks good also works well.

A proprietary method developed by our founder. Every furniture decision is evaluated across four pillars: how it's used, how it looks, how it's maintained, and how it fits the human body. Real luxury is comfort, not just aesthetics.

Both. Wardrobes, panelling, and doors alongside all loose furniture categories.

Yes. 100% factory-finished. Zero carpentry at site. Dispatch and install only.

German — Homag, Altendorf, and Dürkopp Adler. The same equipment used by European manufacturers.

We validate site dimensions before production. Shop drawings are approved by you before manufacturing begins. If an error occurs on our side, we rectify it at no cost.

Our responsibility. We don't redirect you to the logistics company.

Yes. We offer a 3-year manufacturing warranty on all furniture, and a Lifetime Service Guarantee — if anything needs attention post-installation, we're available.

Yes — in our Experience Centre, on our website under Projects, and in our published features in Architectural Digest, Elle Decor, and other publications.

Yes. We've worked with Holiday Inn, Royal Orchid Hotels, Ananta Hotels & Resorts, and multiple luxury office spaces.

Frequently. Mussoorie, Rishikesh, Vrindavan, Dehradun — remote luxury properties are a strong part of our portfolio.

Yes. The Best Kept Secrets About Furniture Buying by Ankur Dassani. Available on Amazon. We also give a copy to every client who visits.

Enquire via the website or call us directly. We'll schedule a meeting at our Experience Centre or over a detailed brief if you're outside the NCR.

Our Commitment

3 Years Warranty.
Lifetime Guarantee
on Service.

A 3-year manufacturing warranty covers every piece. The Lifetime Service Guarantee means that if anything needs attention after installation — years later — we're available. Not as a favour. As the standard.

Manufacturing Warranty

3 Years

Service Guarantee

Lifetime

Factory Quality Check

Before every dispatch

A project closes when

You're satisfied

Still Have Questions?

Visit our
Experience Centre

Sector 18, Gurugram. 40,000 sq ft factory and a 7,000 sq ft showroom — every material in our library available to see and touch before any commitment.